Frequently Asked Questions
CAIRO is built around discipline, performance, and restraint. We create skincare for men who value consistency, function, and long-term performance. Everything we do is designed to fit seamlessly into a demanding, active lifestyle.
CAIRO is made for men with an active, demanding lifestyle — whether that includes training, long workdays, or both. Our products are designed to fit seamlessly into daily routines.
CAIRO is designed for men who approach skincare the same way they approach training and work — with discipline and consistency. Everything is built to support that mindset.
Yes. Our products are formulated to be used daily and to integrate seamlessly into regular routines.
Our formulas are developed with skin comfort in mind and are suitable for most skin types, including sensitive skin. If you have specific skin concerns, we recommend patch testing before use.
Some CAIRO products include fragrance, depending on their purpose and formulation.
Any fragrance used is carefully balanced to support the overall experience without overpowering the skin.
Yes.Supporting the skin after physical effort is a core part of what CAIRO is built for.
Our products are designed to fit naturally into moments of recovery after training or sweating.
Shipping and Delivery
We ship to multiple countries across Europe and internationally. Available shipping destinations are shown at checkout.
Delivery times depend on your location.
Estimated delivery times are displayed during checkout once your address is entered.
Yes. Once your order has shipped, you will receive a confirmation email with tracking information.
Free shipping thresholds, if applicable, are displayed during checkout.
Shipping costs vary by destination and order size. Exact shipping fees are calculated and shown at checkout.
For international orders outside the EU, local import duties or taxes may apply. These costs are the responsibility of the customer.
If your order is lost or delayed beyond the expected delivery window, please contact our support team so we can assist you.
Returns
We offer a 14-Day return window for unused products. Full details are available on our Returns page.
For hygiene and safety reasons, we are unable to accept returns on used products.
If your item arrives damaged or defective, please contact our support team so we can assist you.
To initiate a return, contact our support team with your order number and reason for return.
Once your return is received and inspected, refunds are processed within a few business days.
Refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Warranty
If your product arrives defective or damaged, please contact our support team with photos and your order number.
CAIRO stands behind the quality of its products. Manufacturing defects are handled on a case-by-case basis by our support team.
Please contact support as soon as possible so we can resolve the issue.
Support
You can reach our support team via the contact form or email listed on our website.
We aim to respond to all inquiries within 1–2 business days.
For any questions regarding your order, shipping, or returns, our support team is happy to assist.